
McDonald's has never really learned that hard into the idea
of love—not like Coke has done lately with happiness, for instance. It's often
focused on the "I'm" and "it" parts of the line instead of
the ‘lovin’ part. But the brand thinks the time is right for a shift.
"McDonald's is in a unique position to use its scale to bring back the
positivity with more uplifting content and conversations in the lovin'
spirit." Of course, McDonald's carries a lot of baggage that can get in
the way of this message of love. (Put more bluntly, a lot of people hate
McDonald's.) But the brand feels like it's on to something here. The refresh
will include new uniforms, new packaging, new signage in restaurants and a new
focus on being more responsive in social media—which is in line with the
transparency campaign it's been running lately. "Each day, we hope to do
our part to put just a little more lovin' in the world because a little more
lovin' can change a lot," the brand says.